Refund policy
At Look Who's Wagging, your satisfaction is our priority.
Returns & Refunds
We want you and your pet to love every purchase. If something isn't right, we're here to help.
Eligibility Contact us within 30 days of delivery if your item arrives damaged, defective, or incorrect. We'll make it right — no hassle.
How to Request a Refund or Replacement Email us at support@lookwhoswagging.com or call +852 9139 6896 with:
- Your order number
- A photo or video showing the issue
We'll respond within 1-2 business days with a resolution.
Refunds Approved refunds are processed within 5-10 business days back to your original payment method.
Replacements We'll ship a replacement at no cost for damaged or defective items.
No Return Shipping Required In most cases, you do not need to send the item back. We'll advise you on a case-by-case basis.
Non-Eligible Items
- Change of mind after 30 days of delivery
- Items damaged due to misuse
- Sale items (unless defective)
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, contact us and we'll investigate immediately. Please note international orders may experience delays due to customs clearance beyond our control.
Before Filing a Dispute We always resolve issues directly and promptly. Please contact us at support@lookwhoswagging.com before filing a chargeback or payment dispute.
Pet Safety Always supervise your pet when using our products. Look Who's Wagging is not liable for injuries resulting from misuse or unsupervised use of our products.
For any questions: support@lookwhoswagging.com | +852 9139 6896